TERMS AND CONDITIONS

2.1. You may place an order in the following ways:

• By shopping on our website and completing the checkout process
• By sending a detailed order by email to [email protected]
• By phone Mon–Thu 10:00–18:00, Fri–Sat 10:00–17:00 CET at +43 676 4702852

2.2. After receiving your order, we will send you an order confirmation email. This confirmation constitutes our acceptance of your order and the formation of a binding contract.

2.3. Once your order is shipped, you will receive a shipping confirmation email with tracking information (either directly from us or from our logistics partners).

2.4. We reserve the right to decline or cancel any order at our discretion, including but not limited to cases where:

• Products are unavailable or out of stock
• Pricing or product information contains obvious errors (see Section 4)
• We are unable to verify payment or billing information
• Delivery restrictions apply to your location

2.5. If we cannot fulfill your order due to unavailability from our suppliers, we reserve the right to withdraw from the contract. You will be informed immediately by email, and any payment made will be refunded in full within 14 days.

3.1. Prices

3.1.1. All prices displayed on our website are in Euro (EUR) and include applicable Austrian VAT unless otherwise stated.

3.1.2. Shipping costs are not included in the product price and will be calculated and displayed separately during checkout

3.1.3. For deliveries outside the European Union, the displayed prices do not include customs duties, import taxes, or other charges that may be levied by your country. You are responsible for all such charges (see Section 5.4).

3.1.4. We reserve the right to change prices at any time. However, the price applicable to your order is the price displayed at the time you place your order and confirmed in your order confirmation email.

3.2. Payment Methods

We accept the following payment methods (availability may vary depending on delivery country):

• 1. PayPal: You will be redirected to PayPal’s website to complete payment. After payment, you will be redirected back to our site to view your order confirmation
• 2. Credit Card (via Select 2 Pay): We accept major credit cards. Credit card payments are processed via our external payment service provider Select 2 Pay. Your card data is transmitted directly to Select 2 Pay and is not stored on our servers. Your card will be charged when we ship your order.
• 3. Bank Transfer (Prepayment): You transfer the total amount to our bank account in advance. Bank details will be provided in your order confirmation. We will ship your order after receiving payment and send you a shipping confirmation

3.2.1. Payment processing is conducted through secure third-party payment processors (including Select 2 Pay and PayPal). We do not store your complete credit card information on our servers

3.2.2. Our SSL (Secure Socket Layer) software encrypts all personal and payment information during transmission to protect against unauthorized access

3.3. Payment Terms

3.3.1. Payment is due immediately upon order placement.

3.3.2. For prepayment orders, we will hold your order for 7 days pending receipt of payment. If payment is not received within this period, the order will be automatically cancelled.

5.1. Delivery Terms

5.1.1. Sessia organizes delivery of products ordered by the Customer in accordance with the quantities, delivery dates, and shipping instructions specified in the order.

5.1.2. All shipments are sent via courier services designated by Sessia.

5.1.3. If the recipient is not available at the time of delivery, the courier will attempt to contact you to arrange redelivery

5.1.4. Each delivery is accompanied by an invoice containing payment details, product names, and any other documents required by applicable law.

5.2. Delivery Times

Estimated delivery times are as follows:

• EU countries: up to 2 weeks from order confirmation
• Other European countries: up to 3 weeks from order confirmation
• Worldwide destinations: up to 10 weeks from order confirmation

5.2.1. These are estimates only and not guaranteed delivery dates. Actual delivery times may vary depending on destination, customs clearance, and other factors beyond our control

5.2.2. Most products are processed and ready for shipment within 48 hours of order confirmation, unless otherwise communicated.

5.3. Shipping Costs

5.3.1. Shipping costs are calculated based on destination and selected shipping method (standard or express, where available) and are displayed during checkout before you complete your order.

5.3.2. Shipping costs are non-refundable except in cases where we have made an error or delivered defective products (see Section 9).

5.4. Delivery Outside the EU

5.4.1. All our products are shipped from within the European Union.

5.4.2. For deliveries outside the EU, customs duties, import taxes, VAT, and other charges may apply upon import into your country.

5.4.3. You are solely responsible for all such customs and import charges. Please consult your local customs authorities regarding charges and import regulations before ordering.

5.4.4. Sessia is not responsible for any customs or import charges, delays caused by customs clearance, or refusal of entry by customs authorities.

5.5. Failed Delivery and Delays

5.5.1. If a package is not delivered within the estimated timeframe specified in Section 5.2, you may contact us to request either:

• A credit note for future purchases, or
• An agreed extension of delivery time

5.5.2. The Company shall not be liable for delays or non-delivery caused by circumstances beyond our reaonable control, including but not limited to:

• Force majeure events (see Section 17)
• Political barriers, trade restrictions, or disputes between countries
• Customs delays or rejections
• Incorrect or incomplete delivery address provided by Customer
• Failure of Customer to accept delivery
• Strikes, natural disasters, pandemics, or governmental actions

5.6. Risk of Loss

5.6.1. Risk of loss and damage passes to you upon delivery to the carrier.

5.6.2. If you receive a damaged package, you should immediately file a complaint with the delivery person and refuse to accept the package if possible. Also contact us immediately, and we will arrange a replacement shipment free of charge (see Section 9).

7.1. Withdrawal Right

7.1.1. If you are a consumer (a natural person acting for purposes outside your trade, business, or profession), you have the right to withdraw from the contract within 14 days without giving reasons, in accordance with EU consumer protection law.

7.1.2. The withdrawal period is 14 days from the date on which you (or a third party designated by you, other than the carrier) took physical possession of the goods.

7.1.3. To exercise your right of withdrawal, you must inform us of your decision to withdraw by means of a clear statement (e.g., by email to [email protected] or by letter to our address).

7.2. Withdrawal Procedure

7.2.1. Important: Returns without prior notice will not be accepted.

7.2.2. To initiate a return, you must contact us by email or telephone. We will provide you with instructions on how to return the products

7.2.3. You must send back the goods within 14 days from the day on which you communicated your withdrawal to us.

7.2.4. Products must be returned in their original condition, unused, undamaged, and in original packaging where possible.

7.3. Cost of Return

7.3.1. For standard withdrawals (change of mind), you bear the direct cost of returning the goods unless we have agreed otherwise.

7.3.2. In cases where the products are defective, incorrect, or we made an error, we will cover the cost and risk of the return (see Section 9).

7.4. Refund

7.4.1. If you effectively withdraw from the contract, we will refund all payments received from you, including delivery charges (except for any supplementary costs arising if you chose a type of delivery other than the standard delivery offered by us), without undue delay and in any event not later than 14 days from the day we receive the returned goods.

7.4.2. We will make the refund using the same payment method you used for the original transaction, unless expressly agreed otherwise. You will not incur any fees as a result of the refund.

7.4.3. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is earliest.

7.5. Exclusions

The right of withdrawal does not apply to contracts concerning:

• Goods that are sealed and were unsealed after delivery and are not suitable for return due to health protection or hygiene reasons
• Goods that are, by their nature, inseparably mixed with other items after delivery
• Perishable goods or goods with an expiry date that has passed

9.1. Our Responsibility

9.1.1. If we made an error and you did not receive the items you ordered, or if the items received are damaged or defective, we will take full responsibility.

9.1.2. Please contact us immediately by email or telephone if you receive incorrect or defective products.

9.2. Return Procedure

9.2.1. Fill out the return form (if provided) and return the items to us in their original packaging where possible.

9.2.2. After receiving the exchange or replacement shipment, you are required to return the original shipment within 30 days.

9.2.3. In all cases of returns due to our error or defective products, we will cover the cost and risk of the return shipment.

9.3. Remedy

We will, at our option, either:

• Replace the defective or incorrect items free of charge, or
• Issue a full refund including original shipping costs

9.4. Shipping Damage

9.4.1. If you receive a package that is visibly damaged, you should make a complaint immediately with the delivery person and, if possible, refuse to accept the package

9.4.2. Contact us as soon as possible, and we will send you a replacement for the damaged itemsfree of charge

14.1. You agree to use our website and services only for lawful purposes and in accordance with these Terms.

14.2. You agree not to:

• Use our website in any way that violates any applicable national or international law or regulation
• Provide false, inaccurate, or misleading information when placing an order
• Engage in any fraudulent activity or impersonate any person or entity
• Attempt to gain unauthorized access to our website, servers, or databases
• Interfere with or disrupt the operation of our website or servers
• Use automated systems or software to extract data from our website (scraping) without our prior written consent
• Resell products purchased from us for commercial purposes without authorization

14.3. We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe you have violated these Terms or engaged in prohibited conduct.

17.1. Sessia shall not be liable for any failure or delay in performing its obligations under these Terms if such failure or delay is due to circumstances beyond our reasonable control.

17.2. Force majeure events include, but are not limited to:

• Acts of God (earthquakes, floods, storms, etc.)
• War, terrorism, civil unrest, or armed conflict
• Pandemics, epidemics, or other public health emergencies
• Strikes, labor disputes, or lockouts (other than those involving our own employees)
• Fire, explosion, or accident
• Governmental actions, laws, regulations, or orders
• Failure of suppliers, carriers, or other third parties
• Interruption of transportation or telecommunication services

17.3. If a force majeure event continues for more than 60 days, either party may terminate the affected contract by written notice, and any payments made for undelivered goods shall be refunded